Terms and conditions

Terms and Conditions

Effective Date: 29/3/2025

Welcome to Al Hosin Store. By accessing and using our website (https://alhosin.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases.

1. Introduction

These Terms and Conditions govern your use of our website and the purchase of products or services from Al Hosin Store. By placing an order, you agree to these terms in full. If you do not agree, please do not use our website.

2. Definitions

  • “Company” refers to Al Hosin Store, including its affiliates and subsidiaries.
  • “Website” refers to https://alhosin.com.
  • “User” / “Customer” / “You” refers to any individual accessing or making purchases on our website.
  • “Products” refer to any goods or services offered on our website.

3. Eligibility

By using our website, you confirm that:
✔️ You are at least 18 years old or have parental/guardian consent.
✔️ You are legally capable of entering into a contract.
✔️ You will provide accurate and complete information.

4. Ordering Process

4.1 Placing an Order

  • You can place an order through our website by selecting the desired products and proceeding to checkout.
  • All orders are subject to availability and acceptance.

4.2 Order Confirmation

  • You will receive an order confirmation email after placing an order.
  • This email does not guarantee acceptance of your order. We reserve the right to cancel or modify an order before shipment.

4.3 Payment Methods

We accept the following payment methods:
✔️ Credit/Debit Cards (Visa, Mastercard, etc.)
✔️ Tabby (Buy Now, Pay Later)
✔️ Bank Transfer (where applicable)
✔️ Cash on Delivery (if available in your region)

4.4 Payment Verification

  • For security reasons, we may require additional verification before processing your payment.
  • Failure to provide required documents may result in order cancellation.

5. Pricing and Taxes

5.1 Product Pricing

  • Prices listed on our website are in AED (United Arab Emirates Dirham) unless otherwise stated.
  • Prices are subject to change without notice.

5.2 VAT and Additional Fees

  • Some purchases may include Value Added Tax (VAT) or other applicable fees based on local regulations.
  • You are responsible for any customs duties, import taxes, or additional charges required in your country.

6. Shipping and Delivery

6.1 Delivery Times

  • Estimated delivery times depend on your location and shipping method.
  • Standard delivery time: 3-7 business days (UAE).
  • International shipping may take 7-14 business days.

6.2 Shipping Delays

  • We are not responsible for delays caused by customs, courier services, or force majeure events (e.g., natural disasters, strikes, etc.).

6.3 Tracking Orders

  • You will receive a tracking number once your order is shipped.
  • You can track your order via our website or courier partner’s tracking system.

7. Returns, Refunds, and Exchanges

7.1 Return Policy

  • We accept returns within 14 days of purchase.
  • Items must be unused, in original packaging, and in resellable condition.
  • Certain items (e.g., perishable goods, personalized products) are non-refundable.

7.2 Refund Policy

  • Refunds will be processed using the same payment method used for purchase.
  • Processing time: 7-14 business days after receiving the returned item.
  • Shipping fees are non-refundable.

7.3 Exchange Policy

  • You can request an exchange for a different size or variant within 14 days.
  • If the requested item is unavailable, you may receive store credit.

8. Cancellations

  • Orders can be canceled before shipment.
  • If the order is already shipped, it cannot be canceled. You must initiate a return instead.
  • We reserve the right to cancel any order due to fraud suspicion, pricing errors, or stock unavailability.

9. Warranty and Liability

9.1 Product Warranty

  • Certain products may come with a manufacturer’s warranty.
  • Warranty terms and duration vary by product and brand.

9.2 Limitation of Liability

  • We are not responsible for indirect, incidental, or consequential damages resulting from product use.
  • Our liability is limited to the price of the purchased product.

10. Privacy Policy

  • Your personal information is collected and processed in accordance with our Privacy Policy.
  • We do not sell, rent, or share your personal data without consent, except as required by law.

11. Intellectual Property

  • All content on this website (text, images, logos, designs) is the intellectual property of Al Hosin Store.
  • Unauthorized reproduction, modification, or distribution is strictly prohibited.

12. Governing Law and Dispute Resolution

  • These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE).
  • Any disputes will be resolved through negotiation or arbitration in the UAE courts.

13. Amendments and Updates

  • We reserve the right to update these Terms and Conditions at any time.
  • Any changes will be effective immediately upon posting on our website.

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